{"id":7140,"date":"2024-10-16T07:14:53","date_gmt":"2024-10-16T06:14:53","guid":{"rendered":"https:\/\/berg-lund.a77-development.de\/case-studies\/optimisation-of-the-interface-between-commercial-sales-credit-department\/"},"modified":"2025-02-14T09:44:59","modified_gmt":"2025-02-14T08:44:59","slug":"optimisation-of-the-interface-between-commercial-sales-credit-department","status":"publish","type":"case-studies","link":"https:\/\/berg-lund.de\/en\/case-studies\/optimisation-of-the-interface-between-commercial-sales-credit-department\/","title":{"rendered":"Optimisation of the interface between commercial sales &amp; credit department"},"content":{"rendered":"\n<p><br\/>Starting Point:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Credit department actively developed, optimised process-wise and redimensioned in a preliminary project with BLC<\/li>\n\n\n\n<li>This includes the reorganisation of existing teams and the merging of functional profiles<\/li>\n\n\n\n<li>Following internal optimisation, the next step is to optimise interaction with commercial sales<\/li>\n\n\n\n<li>In addition to classic optimisation of the interface, the aim is also to provide more extensive sales support for the teams of the credit department<\/li>\n<\/ul>\n\n<p>Activities BLC:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Compilation and evaluation of an online survey for all participants<\/li>\n\n\n\n<li>Structured interviews with representatives from both sides of the interface<\/li>\n\n\n\n<li>Development of an overarching heat map and detailed profiles of measures with specific optimisation approaches in terms of content<\/li>\n\n\n\n<li>Structuring and further monitoring of the implementation of measures in an agile project mode<\/li>\n<\/ul>\n\n<p>Key results:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Actively developed numerous concrete approaches for increased sales support from the credit department<\/li>\n\n\n\n<li>&gt;30 individual measures to optimise the interface identified and successively implemented<\/li>\n\n\n\n<li>Joint \u2018mission statement\u2019 on future cooperation established<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Starting Point: Activities BLC: Key results:<\/p>\n","protected":false},"featured_media":9121,"template":"","meta":{"_acf_changed":false,"footnotes":""},"case-studies-designation":[181],"class_list":["post-7140","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case-studies-designation-finanzdienstleistungen"],"acf":[],"_links":{"self":[{"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/case-studies\/7140","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":1,"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/case-studies\/7140\/revisions"}],"predecessor-version":[{"id":7141,"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/case-studies\/7140\/revisions\/7141"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/media\/9121"}],"wp:attachment":[{"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/media?parent=7140"}],"wp:term":[{"taxonomy":"case-studies-designation","embeddable":true,"href":"https:\/\/berg-lund.de\/en\/wp-json\/wp\/v2\/case-studies-designation?post=7140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}