Starting Point:
- Credit department actively developed, optimised process-wise and redimensioned in a preliminary project with BLC
- This includes the reorganisation of existing teams and the merging of functional profiles
- Following internal optimisation, the next step is to optimise interaction with commercial sales
- In addition to classic optimisation of the interface, the aim is also to provide more extensive sales support for the teams of the credit department
Activities BLC:
- Compilation and evaluation of an online survey for all participants
- Structured interviews with representatives from both sides of the interface
- Development of an overarching heat map and detailed profiles of measures with specific optimisation approaches in terms of content
- Structuring and further monitoring of the implementation of measures in an agile project mode
Key results:
- Actively developed numerous concrete approaches for increased sales support from the credit department
- >30 individual measures to optimise the interface identified and successively implemented
- Joint ‘mission statement’ on future cooperation established
